The Cleaners’ Business Hub Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

hello@cleanersbusinesshub.com

What information we collect, use, and why

To provide and improve products and services for clients

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Information relating to compliments or complaints
• Video recordings
• Records of meetings and decisions

For the operation of client or customer accounts

• Names and contact details
• Addresses
• Purchase or service history
• Account information, including registration details
• Marketing preferences
• Technical data, including information about browser and operating systems

For information updates or marketing purposes

• Names and contact details
• Marketing preferences
• Purchase or account history
• Website and app user journey information

For dealing with queries, complaints or claims

• Names and contact details
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights. You can find out more about your rights and any exemptions that may apply on the ICO’s website.

• Your right of access: You can ask for copies of your personal information.
• Your right to rectification: You can ask us to correct or delete inaccurate or incomplete data.
• Your right to erasure: You can ask us to delete your personal information.
• Your right to restriction of processing: You can ask us to limit how we use your data.
• Your right to object to processing: You can object to the processing of your data.
• Your right to data portability: You can request your data be transferred to another organisation or to you.
• Your right to withdraw consent: You can withdraw consent at any time where consent is the lawful basis.

We must respond to data protection requests within one month. To make a request, please contact us using the details above.

Our lawful bases for the collection and use of your data

Providing and improving products and services

• Contract: Processing is necessary to enter into or carry out a contract with you.
• Legitimate interests: We process data to improve and tailor our services, including coaching sessions, downloadable resources, and webinars, without causing undue risk.

Operation of client or customer accounts

• Consent: You have given permission and can withdraw it at any time.
• Contract: Processing is necessary to provide services to you.

Information updates or marketing purposes

• Consent: You have given permission and can withdraw it at any time.
• Contract: Processing is necessary to deliver services you have requested.

Queries, complaints or claims

• Contract: Processing is necessary to manage and resolve issues related to our services.

Where we get personal information from

• Directly from you
• Suppliers and service providers

How long we keep information

We retain personal information for as long as you remain subscribed to our mailing list, actively use our services, or engage with us. You may request deletion of your data at any time, unless we are legally required to retain it. We periodically review and remove inactive subscribers.

Who we share information with

Data processors

• Kit (formerly ConvertKit): Mailing lists, landing pages, and processing of downloads
• Stripe: Payment gateway, card payment processing, and income recording

Other third parties

• Organisations we are legally obliged to share information with
• In coaching or similar scenarios, where safety is at risk, information may be shared with agreed third parties or emergency or medical services. This would be discussed with you first wherever possible.

How to complain

If you have concerns about how we use your personal data, please contact us using the details above.

If you remain unhappy, you can complain to the Information Commissioner’s Office (ICO).

ICO Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated

22 October 2024